Subscriptions and Refund Policy

Understand our subscription terms and refund eligibility

SubscriptionsTerms and Conditions

Your Clever Certificates membership, starting with Basic or Lite Free, will continue month-to-month unless canceled or terminated. Cancel your membership before renewal to avoid charges for the next billing period.

Weekly Subscriptions:

  • Valid for SEVEN (07) days from the date of purchase.
  • Automatically ends after one billing cycle; no recurring payments.
  • Using the "cancel subscription" feature has no effect.

Monthly Subscriptions:

  • Cancel before the renewal date (midnight UTC) to avoid charges.
  • If cancellation occurs on the renewal date, it takes effect the following billing cycle.
  • To downgrade to Basic, email support@clevercertificates.com with your username or email at least one day before renewal.
  • Important: If we update our payment processing system, subscribers must update their payment details within 30 days of notification. Failure to do so may result in automatic cancellation of the subscription at the end of the billing cycle.

Refund PolicyOverview

Clever Certificates aims to provide high-quality digital templates. Below are the refund policies applicable to subscriptions and individual orders:

1. General Refund Policy

  • Eligibility: Requests must be made within 02 days of purchase.
  • Non-Refundable:
    • Templates that have been downloaded, printed, shared, or customized are not eligible for refunds.
    • Past subscription payments are non-refundable, regardless of usage or account activity.

2. Subscription-Based Purchases

Monthly Subscription:

  • Cancel anytime; refunds are available within 02 days of the subscription period if no templates have been accessed.
  • Payments for past subscription periods are non-refundable, even if the subscription was not used.

Weekly Subscription:

  • Non-recurring; ends automatically after 07 days.
  • Refunds available within 02 days if no templates have been accessed.
  • Payments for past subscription periods are non-refundable.

3. Individual Template Orders

  • Refund requests must be made within 02 days of purchase.
  • Templates that have been downloaded, printed, or shared are not eligible for a refund.

4. How to Request a Refund

Contact our customer service team at support@clevercertificates.com with your order number and the reason for your refund request.

5. Refund Processing Timeframe

Approved refund requests are processed within 7-10 business days.

6. Exceptions

In rare cases where a template is defective or not as described, contact our customer service team. We will review and, if necessary, provide a replacement or refund.