Delivery Policy
Ensuring timely and seamless access to your purchases
SubscriptionsAccess Premium Features Instantly
Upon successful login and checkout for a subscription plan (either Casual Premium or Premium Pro), you will gain immediate access to all premium resources, including templates, images, backgrounds, borders, seals, and icons. Download and print functionalities will also become instantly available.
- Contact Us: Use our Contact Us page or email us at contact@clevercertificates.com or support@clevercertificates.com.
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Time Limits:
- Casual Premium: Report issues within 7 days of the order date.
- Premium Pro: Report issues within 30 days of the order date.
Failure to contact us within 5 days may forfeit the opportunity to rectify delivery issues.
Digital Document PurchaseOn-Demand Access to Digital Documents
Customers without a subscription can purchase one or more digital documents. Upon purchase, the delivery instructions and details are outlined in the product's detail page.
For additional guidance, please refer to the steps provided in the article available on the respective product page.